Step 1
Browse our range of over 250 outfits and collection of designer + bespoke bags and find the one that you love the most for your next event.

Step 2
Select your size or colour, view the accompanying calendar and check that the item/s you want is available for the duration you wish to hire it for.

Step 3
Select your preferred delivery (or collection) date and it will automatically create a 4 day hire period highlighting your return shipment date (or drop off date).

Step 4
Follow the prompts and check out!

Step 5
Receive and wear your +One outfit/s

Step 6
Get lots of compliments!

Step 7
Carefully package up your outfit/s in its original packaging and have it returned either via drop off at our Style Room’s return chute the day after your event or in the post (preferably dropped to a counter) before 10am on the next available business day, no later!

Our system has been programmed to automatically block out the days leading up to your selected delivery date as soon as your booking has been finalised. This is to allow our team to prep, package and send your outfit(s) to ensure they are with you ahead of time.

Our style room is based in Adelaide at Shop 4, 107 King William Road, Unley SA.

If you have booked a style session, makeup or hair with us, this is the address to go to for your appointment.

If you are collecting your dress for your event, this is the address you go to for collection. You will receive a text message and/or email regarding your specific pick up times prior to your event date.

If you are returning a dress or bag, this is the physical address you return your garment to (at the rear of the building/chute located on Arthur Street)

Can I try outfits on before booking?

For all local (Adelaide) hires - Absolutely! You are welcome to book an appointment to try on outfits before placing your order at our Style Room located at Shop 4, 107 King William Road, Unley, SA.

Book here

Do I need a booking?

Yes all try ons require a pre arranged appointment. Don’t worry, it’s free!

Visit our book a try on page to schedule an appointment here.

What is the benefit of booking a try on?

1. We can inform you if a particular outfit will not be in the style room at the time of your booking and can advise you when it will be back.

2. You are guaranteed 1 on 1 service with one of our in store stylists who can offer you styling advice and walk you through our range of designer dresses, designer and bespoke bags, jewellery + more.

3. You can bring your bubs - it's a safe and welcoming space for all.

When is the best time to come in and try on?

Tuesday – Friday with alternative Saturdays are the only days we currently accept appointments. We suggest you use the booking system to secure your preferred day and time. Please see our available times on the booking page.

 

Please note, there is no day of the week when every single outfit is in the +One style room due to outfits coming and going so frequently to different customers across Australia. We try our best to accommodate and notify you of when your desired outfit is in to try on, but due to popularity on particular garments, we cannot guarantee. 

We are here to help so if you require any assistance on choosing the best time to come in for your try on or enquire about availability for a certain outfit, send us an email to hello@plusonedresshire.com.au

Do you offer postal try ons?

Unfortunately due to the high turn over nature of a hire business, we are not able to offer postal try ons due to postage timeframes between customers.

When can I collect my outfit?

All collections are from our Style Room located at Shop 4 107 King William Road, Unley SA.

Weekend hires can be collected on Thursdays and Fridays. You will receive a reminder text message and/or email prior to your event with pick up information.

Mid-week hire collections are by appointment ONLY. Please email hello@plusonedresshire.com.au to schedule a collection time.

Alternative collection time frames can be arranged upon request and you are welcome to send someone to collect on your behalf. Should you be unable to collect yourself, you must notify us of the full name and phone number of the person who will be collecting on your behalf, failing to do so – we will be unable to hand over the hire to someone who does not match the name of the hire.

When and where do I return my hire?

All returns are to be made to our style room at Shop 4 107 King William Road, Unley SA. All returns must be placed in the returns chute on the window at the rear of our style room (located on Arthur Street)

Friday - Sunday events must have the outfit returned within 24 hours of the event during the following timeframes:

Saturday & Sunday - All day via our returns chute by 9pm
Monday - All day via our returns chute by 9pm

Monday - Thursday events must have the outfit returned the following day of the event via our returns chute by 9pm

What happens if I don't return the outfit on time?

If your hire is not returned by 9pm Sunday (unless arranged prior with +One Staff) you will incur a late fee of $30 per day until it is returned. In any event that you cannot return your hire, you must notify us immediately via email or arrange to have someone return the outfit on your behalf.

The hire (garment or bag) must be returned in the dress bag provided with coat hanger or any original packaging to ensure the garment or bag is protected. All slips (if applicable to your garment), makeup bags & dusts bags MUST be included. Failure to include all pieces of the hire will result in a $30 fee.

Any delicate items hired will be advised via staff if the item/s are required to be returned in person only. Failure to return the hire in accordance with the terms and conditions incurs a late fee of $30 per day its late (unless prearranged with a staff member) Special consideration is granted at the discretion +One staff.

If you fail to return your hire on time and it impacts another customer’s booking, you will be charged an additional hire fee (the full value of the initial hire cost).

Collection and return dates for garments are determined by +One and may be subject to change.

When will the outfit arrive?

All weekend postal hires are posted express via Australia Post on either the Friday a week before your event weekend, Monday before or Tuesday (depending on how quickly the outfit is ready from the previous customer) unless otherwise arranged. For weekend hires we ask that you have your orders placed by 9pm on the Monday evening before the weekend of the event at the very latest. It is at the customers discretion that all postal orders are placed at least 4 business days prior to your selected delivery date so our team have time to prep, package and send your outfit(s).

We cannot guarantee an order placed within 4 days of the event will make it in time. +One Dress Hire is NOT liable for any Australia Post delays. In the event of a delay that is outside of our control where your hire doesn’t arrive in time for your event - you are not eligible for a refund. On the basis of Australia Post delays, credit notes are given at the discretion of +One Dress Hire staff.

Orders to major cities generally arrive within 1-2 business days and rural areas can take up to 2-4 business days. This is general advise based on Australia Post timeframes but may be affected by delays such as public holidays, sale events and extreme weather etc. So please ensure that you are placing your order at least 4 business days in advance to ensure we have the adequate time to ship your outfit(s).

We post from Metro Adelaide and estimated shipping timeframes to your area can be found on the Australia Post website. It is the customers responsibility to check shipping timeframes to their area and advise +One of any potential shipping delays.

 

What happens if the outfit doesn't arrive on time?

In the event the parcel is delayed by Australia Post, +One Dress Hire is NOT liable. Any delay that is outside of our control where your hire doesn’t arrive in time for your event - you are not eligible for a refund. On the basis of Australia Post delays, credit notes are given at the discretion of +One Dress Hire staff. Should your hire be delayed due to a previous customer failing to return on time, you will receive a credit note (with no expiry) to the amount of your hire cost. Postage costs are non-refundable but will be transferred to your next hire in the event that this occurs.

Orders that have been delayed/unshipped due to failure to comply with +One booking processes are not entitled to any refunds or credit notes. Ie. Placing an order within 4 business days of your event.

It is the responsibility of the customer to ensure postage timeframes are checked on the Australia Post website prior to ordering. We suggest you are placing your order at least 4 days in advance to ensure we have the adequate time to ship your outfit(s).

It is recommended that the parcel is sent to an address where someone will be there to accept it. If nobody is home the parcel could be taken to a post office causing further delay in which +One Dress Hire is not responsible.

 

How do I return the outfit?

All interstate and posted hires must be posted back by 10 AM on the Monday following your event. Or the first business day post event if prearranged with +One Staff.

Garments (or bags) must be placed in a yellow Express Post box or taken directly to an Australia Post office.

If your garment is not posted on time or is placed in the wrong post box, a $39 late fee will be automatically charged per day it has not been lodged unless you can provide proof of timely postage.

We strongly recommend you return your parcel over the counter at your nearest post office to receive a lodgement receipt.

The hire (garment or bag) is to be returned in the returns parcel provided and in its original packaging to ensure the garment or bag is protected. All slips (if applicable to your garment), makeup bags & dusts bags MUST be included. Failure to include all pieces of the hire will result in a $30 fee and the cost of the additional return will be at your expense. If you lose your pre-paid return satchel, the cost of the return is at your expense and you must email the +One team a copy of the new tracking details at hello@plusonedresshire.com.au

If you fail to return your hire on time and it impacts another customer’s booking, you will be charged an additional hire fee (the full value of the initial hire cost).

All hire fees are non-refundable. +One does not provide refunds for change of mind, sickness, event cancellation, incorrect sizing, signs of general wear (at +One’s discretion) or failure to comply with +One's terms and conditions.

Customers who need to cancel their hire and have applied for special consideration must do so at least 14 days before the event date. In certain circumstances (e.g., illness or event cancellation), a credit note may be issued at our discretion.

No credit notes will be provided for cancellations made less than 7 days before the booking date.

In the event you receive your hire and the fit is unsuitable, you must notify us within 3 hours of receiving the garment (or bag) via email and return the items immediately. A credit note may be issued at our discretion.

Hire credits are only valid for future garment hires and cannot be used for retail purchases, makeup and hair services. Credit notes do not have an expiry date.

Standard Professional Cleaning is included in your hire fee. Do not attempt to wash or clean the garments as incorrect laundering can cause permanent damage to the item. If your garment is returned wet, an additional $30 dry cleaning fee will be charged.

Any garment or bag returned with excessive staining and/or odour that require specialised cleaning will incur an additional cleaning fee (depending on the severity of the stain and/or odor).

Excessive staining/odour includes, but is not limited too: alcohol of any kind, tan, makeup, grass, double sided tape residue, dirt, mud, oil, food, ink, liquid, body odour, vaping and tobacco. 

If the garment or bag is soiled with any bodily fluid (ie: vomit or blood) you will automatically incur a $60 disinfectant and antibacterial cleaning fee.

If the garment is heavily soiled with fake tan (or any of the above), you will be required to cover every additional dry clean until it is restored to its original condition ($60 per clean). Should you choose to use fake tan, we advise to do so 48 hours prior to wearing your garment.

Bags and Accessories: any excessive scratches or damage that occurs to the item resulting in it becoming unfit for hire or function will incur the full RRP cost to replace. 

If the item cannot be restored to a hireable condition after cleaning or repairs, you must cover the replacement cost (RRP of the item).

If the item is sold out and cannot be replaced, you will be charged the full RRP of the item.

The decision on whether a garment or bag is unfit for hire (wear) or is completely damaged is at the discretion of +One staff.

We ask that you treat our garments and bags with care and respect, as if they were your own.

Accidents can happen and we understand this may occur. If something happens to the outfit or bag, contact +One immediately via email. The quicker we are informed of a problem (in particular a bad stain) the easier it is to work together to rectify the issue quickly and prevent additional damage. 

Do not attempt to clean the outfit yourself without prior consent from us. Incorrect cleaning can further damage the item and will incur additional cleaning charges, or, in rare cases, a full item replacement which incurs a fee of the full RRP.

If your garment or bag is lost, stolen, or returned damaged (e.g., ripped fabric, broken zips, frayed edges, pulled threads, seam splits, fabric balling, excessive loss of beading/sequins and theft), you are responsible for covering the cost of repairs or replacement.

The customer is liable to pay for any and all costs involved with repairing and cleaning garments and bags that have been returned damaged or excessively marked. 

It is at the discretion of +One whether a garment or bag is fit to return to hire. Any damaged items that are deemed un-rentable will incur a fee of the full RRP of the garment + any loss of income due future bookings that will be cancelled.

Should we be unable to source a replacement for future bookings, you will be liable to pay a flat loss of income fee of $1000.

Avoid wearing abrasive items that may damage the fabric, such as sharp rings, bangles, sequin bags, studded or beaded accessories.

Damaged or Soiled Garments from a Previous Hire:

If your booked garment was damaged or heavily soiled by a previous customer and is unavailable, +One Dress Hire is not required to issue a refund. However, we will gladly provide a credit note or offer an alternative style for you to wear.

Due to the nature of our business, hired items may show signs of general wear and tear. While we strive to maintain them in excellent condition, some imperfections may be present.

 

Plus One Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by Plus One Dress Hire to recover money from you should the Garment or Bag not be returned in accordance with the Terms and Conditions.

We have had issues with fake tan on some garments and so we are asking that if you choose to fake tan please do so 48 hours prior to wearing your outfit. We also ask that you do not use any 'bronzing' top layer coats of instant tan or colouring on your body when wearing the garment. We appreciate your cooperation with this - we want to keep our garments in the best condition possible.

Any tan that is unable to come out with specialty dry cleaning will not comply with our terms and conditions as the garment will be written off and you will be liable for any and all costs involved to clean and replace the item.

+One reserve the right, for insurance purposes, to collect photographic identification and/or keep a record of credit card details from all customers during the duration of the customers hire period. This information is kept confidential and destroyed upon completion of the order.

Ex-hire items are final sale. All items that are no longer in our 'hire' collection and have been transferred to our 'for sale' collection are not valid for a return for exchange or refund. The sale is final. As items are ex-hire garments, general wear is to be expected.

One way standard shipping charges apply on all +One ex-hire items that are for sale to purchase.

Due to hygiene, all jewellery, bra accessories, shapewear & hosiery cannot be returned under any circumstance unless deemed faulty. In the event of a fault, your purchase will be assessed by a third party provider and will be in contact with you to arrange, a replacement, repair or refund.

+One stocks these items on consignment and does not have the authority to rule an outcome. 

A 30% deposit is taken when booking our Makeup or Hair service. This is non refundable but is transferable if you cancel your service 48 hours before your booking time for either another service or towards a hire instore.

Cancellations under 48 hours notice will not be eligible for transfer and will be forfeited at the customers expense.

In the event that you wake up unwell on the day of your booking, we ask that you notify us immediately and cancel your appointment. We have a duty of care to our Makeup & Hair stylist and due to the nature of the service, we cannot risk the spread of illness. If you have notified us of your illness with adequate notice on the day, your 30% deposit will be transferred to a future date as a gesture of good-will.

The remainder of the service fee is due in full to your Makeup and/or Hair stylist on the day of your booking and must be paid for prior to the completion of the appointment.

Book your Makeup and/or Hair Styling here.

Contact us via email to hello@plusonedresshire.com.au or call or text us on 0409 106 177.

Outside of operating hours, we will endeavour to respond within 24-48 hours.