Terms + Conditions
Please read these Terms and Conditions carefully before using +One Dress Hire. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to +One Dress Hire terms of the agreement, then you may not use the service.
In consideration of the Hire Price to be paid by you and the agreements set forth in these Terms and Conditions, +One Dress Hire agrees to rent you the item/s as selected by you.
Ownership
You agree and acknowledge that you are renting an item/s for a limited time and that ownership of the item/s at all times remains with +One.
Payment Terms
You agree to pay the Hire Price advertised in full to secure the item. An additional Security Deposit AND/OR the value of the hire may be required and must be paid prior to pick up/postage to enable +One Dress Hire to release the item/s to you. Once the Hire is confirmed by paying for the Hire online or in store and agreeing to these Terms and Conditions you are not entitled to a refund or exchange for the Hire price.
Cancellation & Exchange
You understand that if you wish to cancel the rental of the garment or bag you must provide +One Dress Hire with minimum of 14 days notice prior to the event date. Upon cancellation, you will be entitled to an indefinite credit note for the value of the Hire Price. Alternatively, the item can be swapped for another date or garment or bag. Any difference in price must be paid. Postage costs are non-refundable.
If less notice is received, it is at the discretion of +One whether you will be entitled to a credit note. +One Dress Hire cannot be held responsible due to any sickness, cancellation of events, change of mind, incorrect fit, signs of general wear (at +One’s discretion) or failure to comply with +One’s terms and conditions.
In the event you receive your hire and the fit is unsuitable, you understand that you must notify us within 3 hours of receiving the garment (or bag) via email and return the items immediately. A credit note may be issued at our discretion.
Hire credits are only valid for future garment hires and cannot be used for retail purchases, makeup and hair services. Credit notes do not have an expiry date.
When choosing “local pick up” delivery service & returning item/s:
You acknowledge you have the option to inspect and try the garment or bag on prior to renting. Should you choose not to inspect and/or try the garment or bag prior to pick up, you accept the item is in a reasonable state for hire at +One’s discretion. Due to the nature of our business, hired items may show signs of general wear and tear. While we strive to maintain them in excellent condition, some imperfections may be present.
Should your hire be delayed due to a previous customer failing to return on time, you will receive a credit note (with no expiry) to the amount of your hire cost.
Local customers agree to return the item/s to Shop 4/107 King William Rd, Unley SA 5061 by 9pm Sunday following the event or as agreed with +One Dress Hire for alternative days.
You understand if your hire is not returned by 9pm Sunday (unless arranged prior with +One Staff) you will incur a late fee of $30 per day until it is returned. In any event that you cannot return your hire, you must notify us immediately via email or arrange to have someone return the outfit on your behalf.
The hire (garment or bag) must be returned in the dress bag provided with coat hanger or any original packaging to ensure the garment or bag is protected. All slips (if applicable to your garment), makeup bags & dusts bags MUST be included. Failure to include all pieces of the hire will result in a $30 fee.
Any delicate items hired will be advised via staff if the item/s are required to be returned in person only.
If you fail to return your hire on time and it impacts another customer’s booking, you will be charged an additional hire fee (the full value of the initial hire cost).
Failure to return the hire in accordance with the terms and conditions in this agreement will incur a late fee of $30 per day its late (unless prearranged with a staff member) Special consideration is granted at the discretion +One staff.
You acknowledge that collection and return dates for garments are determined by +One and may be subject to change.
When choosing “postage” delivery service & returning item/s:
You acknowledge the item/s will be posted to you on Monday OR Tuesday prior to your selected delivery date via Express Australia Post and the tracking number will be provided to you upon lodgement.
You understand that in the event the parcel is delayed by Australia Post, +One Dress Hire is NOT liable. Any delay that is outside of our control where your hire doesn’t arrive in time for your event - you are not eligible for a refund. On the basis of Australia Post delays, credit notes are given at the discretion of +One Dress Hire staff.
Should your hire be delayed due to a previous customer failing to return on time, you will receive a credit note (with no expiry) to the amount of your hire cost. Postage costs are non-refundable but will be transferred to your next hire in the event that this occurs.
Orders that have been delayed/unshipped due to failure to comply with +One booking processes are not entitled to any refunds or credit notes. Ie. Placing an order within 4 business days of your event.
It is the responsibility of you, the customer to ensure postage timeframes are checked on the Australia Post website prior to ordering. We suggest you are placing your order at least 4 days in advance to ensure we have the adequate time to ship your outfit(s).
It is recommended that the parcel is sent to an address where someone will be there to accept it. If nobody is home the parcel could be taken to a post office causing further delay in which +One Dress Hire is not responsible.
All interstate and posted hires must be posted back by 10 AM on the Monday following your event. Or the first business day post event if prearranged with +One Staff.
Garments (or bags) must be placed in a yellow Express Post box or taken directly to an Australia Post office.
If your garment is not posted on time or is placed in the wrong post box, a $39 late fee as described in this aggreement will be automatically charged per day it has not been lodged unless you can provide proof of timely postage.
We strongly recommend you return your parcel over the counter at your nearest post office to receive a lodgement receipt.
The hire (garment or bag) is to be returned in the returns parcel provided and in its original packaging to ensure the garment or bag is protected. All slips (if applicable to your garment), makeup bags & dusts bags MUST be included. Failure to include all pieces of the hire will result in a $30 fee and the cost of the additional return will be at your expense. If you lose your pre-paid return satchel, the cost of the return is at your expense and you must email the +One team a copy of the new tracking details at hello@plusonedresshire.com.au
If you fail to return your hire on time and it impacts another customer’s booking, you will be charged an additional hire fee (the full value of the initial hire cost).
When choosing "same day" courier deliver service:
You acknowledge it is only available to Adelaide customers within a 20km radius of our store in UNLEY, SA. You must be home or at the location you have selected for delivery. Our courier does not have the authority to leave any deliveries. You must be home or at the nominated delivery address to accept the delivery. If you are not at home or at the location you have selected for delivery your order will be returned to us and you will not be refunded for the cost of hire or delivery. You will be required to return the hire item/s at your own cost by the specified return date to our Style Room at Shop 4/107 King William Rd, Unley SA 5061. If unable to return / drop-off, please email us to arrange a Courier - this will be at your cost.
Damages
You agree you are responsible for any loss, destructions and damage of the garment or bag upon time of collection until the time of return. The garment is only deemed returned once +One Dress Hire receive the item/s in accordance with the Terms and Conditions set forth in this agreement.
You agree that you are liable for any damages to the garment, including, but not limited to; ripping, soiling, burns, colour distortion and you will be liable to pay the full Recommended Retail Price of the garment or the cost of repairing the damages up to +One's reasonable discretion. You agree you will be charged for any loss of income due to damages where future Hires are affected. If a perfect fix cannot be made but the Item is received in reasonable condition to continue to Hire you will be asked to pay a portion of the Recommended Retail Price as compensation for damage.
You acknowledge dry cleaning of the garment is included in the Hire Price and agree to return the Item unwashed.
Accidents can happen and we understand this may occur. If something happens to the outfit or bag, contact +One immediately via email. The quicker we are informed of a problem (in particular a bad stain) the easier it is to work together to rectify the issue quickly and prevent additional damage.
You acknowledge that you WILL NOT attempt to clean the outfit yourself. Incorrect cleaning can further damage the item and will incur additional cleaning charges, or, in rare cases, a full item replacement which incurs a fee of the full RRP.
If your garment or bag is lost, stolen, or returned damaged (e.g., ripped fabric, broken zips, frayed edges, pulled threads, seam splits, fabric balling, excessive loss of beading/sequins and theft), you are responsible for covering the cost of repairs or replacement.
You, the customer is liable to pay for any and all costs involved with repairing and cleaning garments and bags that have been returned damaged or excessively marked.
It is at the discretion of +One whether a garment or bag is fit to return to hire. Any damaged items that are deemed un-rentable will incur a fee of the full RRP of the garment + any loss of income due to future bookings that will be cancelled.
Should we be unable to source a replacement for future bookings, you will be liable to pay a flat loss of income fee of $1000.
You understand that you will avoid wearing abrasive items that may damage the fabric, such as sharp rings, bangles, sequin bags, studded or beaded accessories.
Damaged or Soiled Garments from a Previous Hire:
You acknowledge if your booked garment was damaged or heavily soiled by a previous customer and is unavailable, +One Dress Hire is not required to issue a refund. However, we will gladly provide a credit note or offer an alternative style for you to wear.
Due to the nature of our business, hired items may show signs of general wear and tear. While we strive to maintain them in excellent condition, some imperfections may be present.
It is our mission to support and do our part in promoting sustainable fashion by giving item's a longer life. As a result, sign's of wear over time is to be expected. It is at +One's discretion whether an item is in a hireable condition. Minor signs of wear do not detract from the overall look of the garment and or/bag.
Plus One Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by Plus One Dress Hire to recover money from you should the Garment or Bag not be returned in accordance with the Terms and Conditions.
Proof of Identification
You agree that, for insurance purposes, +One Dress Hire will keep a copy of your Drivers Licence and/or credit card details on file for the duration of the Hire period. +One Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the garment + any costs incurred by +One Dress Hire to recover money from you should the garment not be returned in accordance with the Terms and Conditions.
Exchange & Refunds on For Sale Items
Customers who purchase from +One's limited range are to commit to the item/s they have chosen to purchase. Ex-hire items are final sale. All items that are no longer in our 'hire' collection and have been transferred to our 'for sale' collection are not valid for a return for exchange or refund. As items are ex-hire garments, general wear is to be expected.
One way standard shipping charges apply on all +One ex-hire items that are for sale to purchase.
Makeup & Hair Styling Services
A 30% deposit is taken when booking our Makeup or Hair service. This is non refundable but is transferable if you cancel your service 48 hours before your booking time for either another service or towards a hire instore.
Cancellations under 48 hours notice will not be eligible for transfer and will be forfeited at the customers expense.
In the event that you wake up unwell on the day of your booking, we ask that you notify us immediately and cancel your appointment. We have a duty of care to our Makeup & Hair stylist and due to the nature of the service, we cannot risk the spread of illness. If you have notified us of your illness with adequate notice on the day, your 30% deposit will be transferred to a future date as a gesture of good-will.
The remainder of the service fee is due in full to your Makeup and/or Hair stylist on the day of your booking and must be paid for prior to the completion of the appointment.
You acknowledge for hair styling services, that you will arrive with washed, cleaned and dried hair the night before the appointment. No excess product needs to be used such as hairspray. No need to use hot tools such as a straighter or curling wand.
Jewellery, Bra Accessories, Shape Wear & Hoisery
Due to hygiene, all jewellery, bra accessories, shapewear & hosiery cannot be returned under any circumstance unless deemed faulty. In the event of a fault, your purchase will be assessed by a third party provider and will be in contact with you to arrange, a replacement, repair or refund.
+One stocks these items on consignment and does not have the authority to rule an outcome.
Email Subscription
You agree your email address and phone number will be added to +One Dress Hire's exclusive Mailing List. You can unsubscribe from this list at any time.
+One Dress Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.